The fair treatment of our clients is central to how Mortgages For You Ltd operates as a business. We aim to deliver a high standard service, and in doing so, we respect your opinions and appreciate your feedback. If you want to make a complaint about Mortgages For You Ltd, please let us know by telephone or by writing to:
Mortgages For You Ltd,
F06 Venture House, Enterprise Way, Endevour Park, Wyberton Fen, Boston, Lincs, PE21 7TW.
We will endeavor to resolve your complaint by close of business on the third business day following receipt. However, if this is not possible then the complaint will be referred for further investigation.
You will receive acknowledgement of this within 5 working days and we will try to resolve your complaint as quickly as possible thereafter.
We will, by the end of 8 weeks send you a final response. If we are unable to provide a final response within that time, however, we will write to you and advise you as to when we will be able to provide a final response.
If you are not satisfied with our response or any delay you may refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service provides a free and impartial service designed to resolve problems between consumers and financial businesses. We will give you their details and a copy of an explanatory leaflet in our response to you. For more information, visit their website at www.financial-ombudsman.org.uk
If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at https://ec.europa.eu/odr.